COMPLAINT

  • How to process a complaint:
    • Please do not throw away the damaged shipment (including the packaging material), nor send back. Keep everything for the duration of the complaint process.
    • Please send your complaint via e-mail: kate.cherrymoon@gmail.com.
    • Please attach photos of damaged goods. It is not necessary to send the goods back to submit a claim.
    • Your request will be reviewed by our Complaints Department. We process all complaints within 30 days at the latest.

Read before you process a RETURN or EXCHANGE:

  • To fill in the online return form you have 14 days, starting from the date of delivery of the goods to your address.
  • Goods must not show signs of wear, use or damage.
  • The goods must be carefully packed, ideally in the package in which they were sent to prevent damage during shipping.
  • Please do not return the goods as cash on delivery, we cannot accept such shipments.
  • Note CherryMoon.eu does not cover the expenses for the return of the goods.